For Hotel Revenue Managers ·
What you'll need
Click New Email in Outlook. In the compose window, you'll see a Copilot icon in the toolbar above the message body. Outlook kept its Copilot entry points through Microsoft's 2026 button reshuffle, so this is still where it lives.
Click the Copilot icon and select "Draft" (labeled "Draft with Copilot" in classic Outlook and on Mac). A text box appears where you describe what you want the email to say.
Don't write the full email, just describe what you need to say. Bullet points or run-on notes work fine.
Example for a pace alert to the sales team:
"Email to hotel sales team. Pace for July 4th weekend is 22% behind last year and 18% behind budget. We need 45 more room nights by Friday to hit our RevPAR target. Ask them to push any corporate accounts with flexible travel dates to book this weekend. We're not discounting. ADR stays at $179 floor."
Example for a GM rate strategy update:
Include tone instructions in your description itself:
There is no pre-generation tone picker anymore. Once the draft appears, a dropdown lets you adjust the length or tone or run the same prompt again (classic Outlook puts this behind an Adjust button).
Copilot generates a full email. Review it and:
After drafting manually, click Copilot > Coaching by Copilot to get feedback:
This is especially useful for emails to ownership or asset managers where tone matters a lot.
"Weekly rate strategy update for our general manager. This week: held rate floor at $149 midweek because pickup pace is strong (+8% vs LY). Lowered weekend rate to $139 on Saturday due to soft leisure demand and comp set discounting. STR index came in at 107, above parity. Next week: monitoring the sales conference July 8-10, considering a $179 ceiling."